Iniala Harbour House & Residences

Malta

Administrative

Sales & Marketing

Finance

Purchasing

Operations - Housekeeping

Operations - Maintenance

Operations - Front Desk

Food & Beverage - Kitchen

Food & Beverage - Front of House

Management

Other

Graduate

Entry

Technical

Middle Management

Senior Management/ C-Level

Director

Experienced

Full Time

Temporary

Internship

Flexi-Time/Reduced

Seasonal

Contract Basis

Part Time

Shift

Fully Remote

Hybrid

On Premises

As a Front Office Executive at Iniala, you will be the first point of contract for our esteemed guests. Your warm, courteous, and professional demeanour will set the tone for their exceptional stay with us. You will be responsible for providing outstanding guest service, managing guest check-ins and check-outs, handling inquiries and ensuring a seamless experience from arrival to departure.&nbsp;&nbsp;
Key Responsibilities 
<ul>
<li>Welcomes guests with a warm and friendly demeanour, exuding the essence of luxury hospitality.&nbsp;</li>
<li>Provides personalised and attentive service, catering to individual needs and preferences.&nbsp;</li>
<li>Addresses guest inquiries, concerns and special requests promptly and professionally.&nbsp;</li>
<li>Efficiently managers guest arrivals and departures, ensuring a smooth and swift process as per established standard operating procedures.&nbsp;</li>
<li>Conducts guest registration procedures, verifying reservation details and personal information accurately.&nbsp;</li>
<li>Handles payment processing and issue invoices, maintaining a high level of accuracy.&nbsp;&nbsp;</li>
<li>Offers knowledgeable recommendations on hotel amenities, services and local attractions.&nbsp;</li>
<li>Assists guests with travel arrangements, restaurant reservations and other personalised requests.&nbsp;&nbsp;</li>
<li>Takes on duties within the Guest Experience department when required.&nbsp;</li>
<li>Coordinates with relevant departments to fulfil guest needs, ensuring a seamless experience.&nbsp;&nbsp;</li>
<li>Serves as the central communication hub for guests, internal staff and external partners.&nbsp;&nbsp;</li>
<li>Relays important information to relevant hotel departments promptly.&nbsp;</li>
<li>Handles telephone calls, emails and messages efficiently and in a professional manner.&nbsp;&nbsp;</li>
<li>Ensures a presentable and welcoming lobby area, including attending to the lobby bar.&nbsp;</li>
<li>Assists with administrative duties, such as preparing reports, updating guest databases and managing reservations for the hotel and restaurant as required.&nbsp;&nbsp;</li>
<li>Promotes hotel amenities, services and special offers to guests to maximize revenue opportunities.&nbsp;</li>
<li>Identify opportunities for upselling room upgrades and other exclusive services.&nbsp;&nbsp;</li>
<li>Maintain organised records and files of important documents.&nbsp;</li>
<li>Carries out other job-related duties as required.  &nbsp;</li>
</ul>
Qualifications &amp; Experience
<ul>
<li>A minimum of two years' experience in a similar role, preferably within a luxury hotel or high-end hospitality environment.&nbsp;</li>
<li>Excellent communication skills, with fluency in spoken and written English. Proficiency in other languages will be considered an advantage.  &nbsp;</li>
<li>Proficient in using computer systems and Microsoft Office suite. A working knowledge of Opera (PMS) is considered an asset.&nbsp;</li>
<li>Impeccable grooming and presentation with a strong focus on attention to detail.&nbsp;</li>
<li>Exceptional interpersonal skills with the ability to build rapport with guests and colleagues alike.&nbsp;</li>
<li>Outstanding problem-solving skills and ability to handle challenging situations with composure.&nbsp;</li>
<li>Strong organisational skills with an ability to multitask effectively.&nbsp;</li>
<li>A commitment to delivering a high level of guest service.</li>
</ul>
&nbsp;Lifestyle &amp; Career Benefits 
At Iniala we are committed to providing our employees with an exceptional working experience that goes beyond just a job. When you join our team, you will enjoy a wide range of benefits designed to support your well-being, growth, and career development. These include:
<ul>
<li>Competitive salary package&nbsp;</li>
<li>Private health insurance</li>
<li>Healthy Minds Work programme in collaboration with the Richmond Foundation, offering free emotional support and therapy sessions.</li>
<li>Free meals provided during shifts.</li>
<li>State-of-the-art employee quarters for your comfort, featuring showers, changing rooms, lockers, a kitchen and lounging area.</li>
<li>Free transport home after late-night shifts&nbsp;</li>
<li>Sponsorship of work permit costs.</li>
<li>High-quality training and development programmes to enhance your skills.</li>
<li>Experience working in Malta’s only Forbes Five-Star hotel, Iniala Harbour House</li>
<li>A commitment to sustainability and supporting charitable initiatives, giving you the opportunity to actively participate in and drive positive change.</li>
<li>Exciting opportunities for career growth and progression within our global network of restaurants and hotels.</li>
<li>A diverse and inclusive environment where everyone is valued.</li>
</ul>

As a Front Office Executive at Iniala, you will be the first point of contract for our esteemed guests. Your warm, courteous, and professional demeanour will set the tone for their exceptional stay...

Front Office Executive

Iniala Group is redefining luxury hospitality through bold innovation, curated experiences, and a commitment to excellence. As we expand our portfolio, we are seeking a visionary Director of Marketing to lead marketing, communications, and brand strategy across current and future properties.
In this role, you will set and drive the strategic direction of Iniala’s brand, digital marketing, PR, and communications, overseeing campaigns that build brand visibility, strengthen guest loyalty, drive direct bookings, and support revenue growth.
The ideal candidate is a seasoned marketing leader with a proven track record in luxury, hospitality, lifestyle, or related sectors—someone who blends strategic vision with creativity and digital expertise, and who excels at leading cross-functional teams and external partners to deliver results-driven, innovative campaigns.
Key Responsibilities 
Strategic Marketing Leadership
<ul>
<li>Develop and implement the annual strategic marketing plan to support business objectives and enhance the client journey.</li>
<li>Ensure compelling storytelling of the group’s offerings, experiences, and unique positioning across all sales and marketing touchpoints to clients.</li>
</ul>
Operational Execution
Marketing Campaigns &amp; Asset Management
<ul>
<li>Develop and manage a robust marketing campaign calendar and engaging campaign rollout to ensure consistent, timely, and effective brand messaging across all touchpoints in line with business priorities</li>
<li>Oversee all asset creation and maintenance for website, social media, newsletter and other collateral materials including photoshoot, copywriting and visual direction etc. by briefing, coordinating and guiding relevant team or external creative agencies</li>
<li>Ensure consistent brand messaging and tone of voice based on brand guidelines</li>
<li>Provide strategic input on digital advertising, social media, email marketing, and SEO/SEM initiatives and provide support in the rollout of campaigns</li>
<li>Track, analyse and report on digital performance and campaign success using relevant KPIs and reporting tools.</li>
</ul>
Public Relations, Communications &amp; Promotions
<ul>
<li>Sets the overarching Public Relations and SM influencers strategy and ensure performance optimized</li>
<li>Manage relations with PR agencies and influencers to drive awareness of hotel offerings and sales initiatives</li>
<li>Partner with sales teams to create targeted offers and promotion to support bookings and dining reservations</li>
</ul>
Leadership &amp; Collaboration
<ul>
<li>Leads, inspires and mentors a high-performance team. Establish and track KPIs across all sub-areas and ensure team is trained, developed and motivated.</li>
<li>Work cross-functionally by efficiently communicating and coordinating all stakeholders to ensure successful launch execution across all channels</li>
</ul>
Qualifications &amp; Experience 
<ul>
<li>Minimum of 10 years’ experience in a marketing leadership role, ideally within hospitality, luxury, FMCG, or lifestyle sectors</li>
<li>Bachelor’s degree in Business, Marketing, Communications, or a related field; advanced degree or certification a plus</li>
<li>Proven experience leading go-to-market strategies and delivering measurable commercial outcomes</li>
<li>Strong business acumen with analytical skills and a data-driven approach to marketing decision-making</li>
<li>Expertise in CRM tools, SEO/SEM, social media marketing, and digital analytics</li>
<li>Creative mindset with an eye for aesthetics, branding, and content quality</li>
<li>Excellent organisational and project management skills with the ability to manage multiple priorities across cross-functional teams</li>
<li>Exceptional written and verbal communication skills, with the ability to present strategies and concepts to senior leadership and stakeholders</li>
<li>Entrepreneurial spirit, innovative thinking, and proactive problem-solving approach</li>
<li>International experience or exposure to global markets is highly desirable</li>
</ul>


<h4 style="margin-top: 24px;">Requirements</h4><ul><li>Some travel may be required to support projects across properties and markets.</li></ul>

Iniala Group is redefining luxury hospitality through bold innovation, curated experiences, and a commitment to excellence. As we expand our portfolio, we are seeking a visionary  Director of...

Director of Marketing

At Iniala, our people are at the core of everything we do. With growth plans on the horizon, we seeking an experienced and proactive Talent Manager to drive our recruitment efforts across the business. This role will be pivotal in ensuring we attract, engage, and hire exceptional individuals who align with our commitment to service excellence.&nbsp;
The ideal candidate will be skilled in proactive sourcing strategies, passionate about creating meaningful candidate experiences, and comfortable operating in a fast-changing environment. This role may also include contributing to broader People &amp; Culture initiatives that support our ongoing success.
 Duties &amp; Responsibilities 
<ul>
<li>Lead and manage full-cycle recruitment for multiple departments across all properties, ensuring timely and high-quality hires in line with business needs.</li>
<li>Under the direction of the Head of HR, design, implement, and continuously refine sourcing strategies to attract high-calibre talent aligned with our service culture.</li>
<li>Partner closely with department heads and hiring managers to proactively assess workforce needs and plan for upcoming vacancies and talent gaps.</li>
<li>Drive employee attraction initiatives by collaborating with the Marketing team to create compelling recruitment campaigns, visual content, and digital materials that reflect Iniala’s employer brand.</li>
<li>Build and sustain talent pipelines by fostering strong relationships with external stakeholders, including hospitality schools, universities, recruitment partners, and relevant industry networks.</li>
<li>Manage and optimise the Applicant Tracking System (ATS) to ensure an efficient, consistent, and compliant recruitment process across the organisation.</li>
<li>Oversee job postings, candidate sourcing, application screening, interview coordination, and the selection process to ensure a streamlined candidate journey.</li>
<li>Participate in and co-lead interviews with hiring managers, ensuring cultural fit, alignment with role expectations, and consistency in selection standards.</li>
<li>Ensure a professional, engaging, and inclusive candidate experience at every stage of the recruitment process.</li>
<li>Lead efforts to standardise and improve recruitment-related processes, documentation, templates, and tools across all departments.</li>
<li>Develop and support employer branding strategies through online and offline channels, including social media, career pages, and public events.</li>
<li>Represent the company at external career fairs, industry events, and recruitment conferences, strengthening the company’s visibility in the talent market.</li>
<li>Plan, organise, and host in-house recruitment days and talent outreach events as required, in collaboration with operations and communications teams.</li>
<li>Track, analyse, and report on key recruitment metrics to assess performance, hiring quality, and time-to-fill, and use insights to inform strategy.</li>
<li>Use data and recruitment analytics to identify opportunities to optimise sourcing and hiring processes.</li>
<li>Provide training and ongoing support to hiring managers on interview techniques, candidate evaluation, and inclusive recruitment best practices.</li>
<li>Ensure all recruitment practices comply with relevant employment laws, data privacy regulations, and internal HR policies.</li>
<li>Promote diversity and inclusion in all aspects of recruitment and talent attraction.</li>
<li>Support internal mobility and succession planning by identifying and engaging internal talent for career development opportunities.</li>
<li>May be required to assist with broader HR responsibilities, including onboarding, employee engagement, performance management, and learning and development initiatives, as needed.</li>
</ul>
Qualifications &amp; Experience 
<ul>
<li>Minimum of 3 years’ experience in a talent management role or as a recruiter.</li>
<li>Bachelor’s degree in Human Resources, Business Administration, or a related field is preferred; equivalent practical experience will also be considered.</li>
<li>Demonstrated expertise in recruitment strategies, proactive sourcing methods, and structured interview techniques.</li>
<li>Proficient in the use of Applicant Tracking Systems (ATS) and recruitment data tools for process management and reporting.</li>
<li>Hands-on experience leveraging social media platforms (e.g. LinkedIn, Instagram, Facebook) and job boards for talent attraction and employer branding</li>
<li>Excellent verbal and written communication skills. Fluency in the English language is a must.</li>
<li>Highly organised with strong time management skills and keen attention to detail</li>
<li>Self-motivated, proactive, and adaptable, with the ability to work independently in a fast-paced, evolving environment</li>
</ul>
Lifestyle &amp; Career Benefits 
At Iniala we are committed to providing our employees with an exceptional working experience that goes beyond just a job. When you join our team, you will enjoy a wide range of benefits designed to support your well-being, growth, and career development. These include:
<ul>
<li>Competitive salary package&nbsp;</li>
<li>Private health insurance</li>
<li>Healthy Minds Work programme in collaboration with the Richmond Foundation, offering free emotional support and therapy sessions.</li>
<li>Free meals provided during shifts.</li>
<li>State-of-the-art employee quarters for your comfort, featuring showers, changing rooms, lockers, a kitchen and lounging area.</li>
<li>Sponsorship of work permit costs.</li>
<li>High-quality training and development programmes to enhance your skills.</li>
<li>A commitment to sustainability and supporting charitable initiatives, giving you the opportunity to actively participate in and drive positive change.</li>
<li>A diverse and inclusive environment where everyone is valued.</li>
</ul>

At Iniala, our people are at the core of everything we do. With growth plans on the horizon, we seeking an experienced and proactive Talent Manager to drive our recruitment efforts across the...

Talent Manager

As a Commis Waiter/Waitress at our 2* Michelin restaurant, ION Harbour, you will play a pivotal role in creating an unforgettable dining experience for our guests. Working closely with the front-of-house team, you will assist in delivering exceptional service that reflects the restaurant’s commitment to excellence.&nbsp;&nbsp;
This is the perfect opportunity for someone who is passionate about the hospitality industry and is eager to develop their skills and knowledge within a high-end restaurant setting. If you have a positive attitude, excellent communication skills, and a willingness to learn and grow, we invite you to apply for this exciting role.&nbsp;&nbsp;
Duties &amp; Responsibilities 
<ul>
<li>Assists in setting up tables with utensils, glassware and tableware in accordance with the restaurant’s standards.&nbsp;&nbsp;</li>
<li>Monitors and maintains the cleanliness and appearance of tables throughout service, promptly clearing used dishes and utensils.&nbsp;&nbsp;</li>
<li>Keeps a keen eye on tables and alert servers if drinks require refilling.&nbsp;&nbsp;</li>
<li>Prepares and serves bread baskets and other condiments to guests.&nbsp;&nbsp;</li>
<li>Collaborates with the Chef de Rang and other team members to take and deliver food and beverage orders accurately and efficiently.&nbsp;&nbsp;</li>
<li>Familiarise yourself with the menu offerings, ingredients and preparation methods to assist guests with any inquiries.&nbsp;&nbsp;</li>
<li>Be attentive to guests’ needs throughout their dining experience, promptly addressing requests and providing exceptional customer service.&nbsp;&nbsp;&nbsp;</li>
<li>Assists in the clearing and resetting tables efficiently after each course, maintaining a clean and orderly dining area.&nbsp;&nbsp;&nbsp;</li>
<li>Ensures that all silverware, glassware and serving equipment are polished to perfection and ready for service.&nbsp;&nbsp;&nbsp;</li>
<li>Maintains an adequate supply of clean linen by retrieving clean linen and delivering dirty linen to the Hotel’s Linen Department.&nbsp;&nbsp;</li>
<li>Ensures that all stations are stocked with the necessary items.&nbsp;&nbsp;&nbsp;</li>
<li>Offers assistance to senior service team members and management as needed to maintain a seamless and efficient dining service.&nbsp;&nbsp;</li>
<li>Follows all safety, sanitation and hygiene protocols to create a safe and pleasant dining environment.&nbsp;&nbsp;</li>
<li>Carries out other job-related duties as required.  &nbsp;&nbsp;</li>
</ul>
Qualifications &amp; Experience 
<ul>
<li>A minimum of 1 year of previous experience working in a Michelin-starred or fine dining establishment.&nbsp;&nbsp;</li>
<li>Possess a genuine passion for providing exceptional customer service and an eagerness to learn and develop within the industry.&nbsp;&nbsp;</li>
<li>Outstanding communication skills, with fluency in the English language. Knowledge of other languages is considered an asset.&nbsp;&nbsp;&nbsp;</li>
<li>Excellent interpersonal skills, with a friendly and courteous demeanour.&nbsp;&nbsp;</li>
<li>Ability to work effectively in a fast-paced environment, while maintaining composure and attention to detail.&nbsp;&nbsp;</li>
<li>A positive and proactive attitude with a willingness to work as part of a team.&nbsp;&nbsp;&nbsp;</li>
<li>Has a strong work ethic and a commitment to upholding the restaurant’s high standards.&nbsp;&nbsp;</li>
<li>Required to work shifts, including weekends and public holidays.  </li>
</ul>
Lifestyle &amp; Career Benefits 
At ION Harbour, we are committed to providing our employees with an exceptional working experience that goes beyond just a job. When you join our team, you will enjoy a wide range of benefits designed to support your well-being, growth, and career development. These include:&nbsp;&nbsp;
<ul>
<li>Competitive salary package including monthly Service Charge on top of the basic salary.&nbsp;</li>
<li>Private health insurance&nbsp;</li>
<li>Healthy Minds Work programme in collaboration with the Richmond Foundation, offering free emotional support and therapy sessions.&nbsp;</li>
<li>Free meals provided during shifts.&nbsp;</li>
<li>State-of-the-art employee quarters for your comfort, featuring showers, changing rooms, lockers, a kitchen and lounging area.&nbsp;</li>
<li>Free transport home after late-night shifts&nbsp;&nbsp;</li>
<li>Complimentary Laundry service for your uniforms&nbsp;&nbsp;</li>
<li>Sponsorship of work permit costs.&nbsp;</li>
<li>High-quality training and development programmes to enhance your skills.&nbsp;</li>
<li>Experience working in Malta's only two MICHELIN star restaurant, alongside a globally renowned chef.&nbsp;</li>
<li>Opportunities for secondments or training visits at Umbrel restaurants worldwide, including the UK and Hong Kong.&nbsp;</li>
<li>A commitment to sustainability and supporting charitable initiatives, giving you the opportunity to actively participate in and drive positive change.&nbsp;</li>
<li>Exciting opportunities for career growth and progression within our global network of restaurants and hotels.&nbsp;</li>
<li>A diverse and inclusive environment where everyone is valued.&nbsp;</li>
</ul>

As a Commis Waiter/Waitress at our 2* Michelin restaurant, ION Harbour, you will play a pivotal role in creating an unforgettable dining experience for our guests. Working closely with the...

Commis Waiters

As a Chef de Rang at our at our 2* Michelin restaurant, ION Harbour, you will play a pivotal role in creating an unforgettable dining experience for our guests. You will be responsible for providing exceptional service, overseeing the smooth flow of service in your section and ensuring that each guest receives personalised attention and satisfaction.&nbsp;&nbsp;
As a key member of our service team, your attention to detail, polished communication skills and passion for delivering world-class dining experiences will be essential to the success of our restaurant.&nbsp;&nbsp;
Duties &amp; Responsibilities
<ul>
<li>Delivers an exceptional standard of service, showcasing attentiveness, warmth and professionalism to create a memorable dining experience for our guests.&nbsp;</li>
<li>Ensures tables are impeccable set with appropriate utensils, glassware and tableware before guests are seated.&nbsp;</li>
<li>Supervises and manages a designated section of tables, ensuring efficient seating, order taking and overall guest satisfaction.&nbsp;</li>
<li>Demonstrates confidence and expertise in tableside food preparation, showcasing culinary skills and menu knowledge.&nbsp;</li>
<li>Engages with customers in a polite and personable manner, making recommendations and providing suggestions to enhance their dining experience.&nbsp;</li>
<li>Takes accurate orders from customers, checking for any special dietary requirements and making appropriate suggestions accordingly.&nbsp;</li>
<li>Liaises with the Kitchen and Bar sections to ensure timely preparation and delivery of orders, maintaining a seamless dining service.&nbsp;&nbsp;</li>
<li>Promotes additional menu items, specials and beverages to enhance the overall guest experience and increase revenue.&nbsp;</li>
<li>Monitors guest satisfaction and responds promptly to any issues or concerns.&nbsp;</li>
<li>Collaborates with colleagues in the front and back of house to maintain a harmonious and efficient service environment.&nbsp;</li>
<li>Take measures to reduce waste and minimise costs wherever possible, while maintaining high standards of food quality and service.&nbsp;</li>
<li>Assists in the general upkeep and cleanliness of the restaurant and surrounding areas&nbsp;</li>
<li>Follows all cash handling policies and procedures, including accurately processing payments and maintaining accurate records.&nbsp;</li>
<li>Ensures that breakage and loss of restaurant equipment is kept to a minimum, reporting any issues promptly to the Restaurant Manager or other members of management.&nbsp;</li>
<li>Adheres to all safety, sanitation and food handling standards, ensuring a safe and hygienic dining environment.&nbsp;</li>
<li>Carries out other job-related duties as required.  </li>
</ul>
Qualifications &amp; Experience
<ul>
<li>A minimum of 2 years of previous experience working in a Michelin-starred or fine dining establishment.&nbsp;</li>
<li>Extensive knowledge of food and beverage service protocols.&nbsp;</li>
<li>Superior customer service skills, with the ability to anticipate guest needs and provide personalised attention.&nbsp;</li>
<li>Outstanding communication skills, with fluency in the English language. Knowledge of other languages is considered an asset.&nbsp;&nbsp;</li>
<li>Excellent time management skills, with the ability to prioritise tasks in a fast-paced environment.&nbsp;</li>
<li>Excellent organisational skills and attention to detail.&nbsp;</li>
<li>A team player mindset, with the ability to collaborate effectivelywith others,</li>
<li>Willing to work shifts, including weekends and public holidays.</li>
</ul>
Lifestyle &amp; Career Benefits 
At ION Harbour, we are committed to providing our employees with an exceptional working experience that goes beyond just a job. When you join our team, you will enjoy a wide range of benefits designed to support your well-being, growth, and career development. These include:&nbsp;&nbsp;
<ul>
<li>Competitive salary package including monthly Service Charge on top of the basic salary.</li>
<li>Private health insurance&nbsp;</li>
<li>Healthy Minds Work programme in collaboration with the Richmond Foundation, offering free emotional support and therapy sessions.&nbsp;</li>
<li>Free meals provided during shifts.&nbsp;</li>
<li>State-of-the-art employee quarters for your comfort, featuring showers, changing rooms, lockers, a kitchen and lounging area.&nbsp;</li>
<li>Free transport home after late-night shifts&nbsp;&nbsp;</li>
<li>Complimentary Laundry service for your uniforms&nbsp;&nbsp;</li>
<li>Sponsorship of work permit costs.&nbsp;</li>
<li>High-quality training and development programmes to enhance your skills.&nbsp;</li>
<li>Experience working in Malta's only two MICHELIN star restaurant, alongside a globally renowned chef.&nbsp;</li>
<li>Opportunities for secondments or training visits at Umbrel restaurants worldwide, including the UK and Hong Kong.&nbsp;</li>
<li>A commitment to sustainability and supporting charitable initiatives, giving you the opportunity to actively participate in and drive positive change.&nbsp;</li>
<li>Exciting opportunities for career growth and progression within our global network of restaurants and hotels.&nbsp;</li>
<li>A diverse and inclusive environment where everyone is valued.&nbsp;</li>
</ul>

As a Chef de Rang at our at our 2* Michelin restaurant, ION Harbour, you will play a pivotal role in creating an unforgettable dining experience for our guests. You will be responsible for providing...

Front Office Executive

Director of Marketing

Talent Manager

Commis Waiters

Chef de Rang (Senior Servers)