Iniala

Malta

Administrative

Sales & Marketing

Finance

Purchasing

Operations - Housekeeping

Operations - Maintenance

Operations - Front Desk

Food & Beverage - Kitchen

Food & Beverage - Front of House

Management

Other

Graduate

Entry

Technical

Middle Management

Senior Management/ C-Level

Director

Experienced

Full Time

Temporary

Internship

Flexi-Time/Reduced

Seasonal

Contract Basis

Part Time

Shift

Fully Remote

Hybrid

On Premises

As a Front Office Executive at Iniala, you will be the first point of contract for our esteemed guests. Your warm, courteous, and professional demeanour will set the tone for their exceptional stay with us. You will be responsible for providing outstanding guest service, managing guest check-ins and check-outs, handling inquiries and ensuring a seamless experience from arrival to departure.&nbsp;&nbsp;
Duties &amp; Responsibilities 
<ul>
<li>Welcomes guests with a warm and friendly demeanour, exuding the essence of luxury hospitality.&nbsp;</li>
<li>Provides personalised and attentive service, catering to individual needs and preferences.&nbsp;</li>
<li>Addresses guest inquiries, concerns and special requests promptly and professionally.&nbsp;</li>
<li>Efficiently managers guest arrivals and departures, ensuring a smooth and swift process as per established standard operating procedures.&nbsp;</li>
<li>Conducts guest registration procedures, verifying reservation details and personal information accurately.&nbsp;</li>
<li>Handles payment processing and issue invoices, maintaining a high level of accuracy.&nbsp;&nbsp;</li>
<li>Offers knowledgeable recommendations on hotel amenities, services and local attractions.&nbsp;</li>
<li>Assists guests with travel arrangements, restaurant reservations and other personalised requests.&nbsp;&nbsp;</li>
<li>Takes on duties within the Guest Experience department when required.&nbsp;</li>
<li>Coordinates with relevant departments to fulfil guest needs, ensuring a seamless experience.&nbsp;&nbsp;</li>
<li>Serves as the central communication hub for guests, internal staff and external partners.&nbsp;&nbsp;</li>
<li>Relays important information to relevant hotel departments promptly.&nbsp;</li>
<li>Handles telephone calls, emails and messages efficiently and in a professional manner.&nbsp;&nbsp;</li>
<li>Ensures a presentable and welcoming lobby area, including attending to the lobby bar.&nbsp;</li>
<li>Assists with administrative duties, such as preparing reports, updating guest databases and managing reservations for the hotel and restaurant as required.&nbsp;&nbsp;</li>
<li>Promotes hotel amenities, services and special offers to guests to maximize revenue opportunities.&nbsp;</li>
<li>Identify opportunities for upselling room upgrades and other exclusive services.&nbsp;&nbsp;</li>
<li>Maintain organised records and files of important documents.&nbsp;</li>
<li>Carries out other job-related duties as required.  &nbsp;</li>
</ul>
Qualifications &amp; Experience
<ul>
<li>A minimum of two years' experience in a similar role, preferably within a luxury hotel or high-end hospitality environment.&nbsp;</li>
<li>Excellent communication skills, with fluency in spoken and written English. Proficiency in other languages will be considered an advantage.  &nbsp;</li>
<li>Proficient in using computer systems and Microsoft Office suite. A working knowledge of Opera (PMS) is considered an asset.&nbsp;</li>
<li>Impeccable grooming and presentation with a strong focus on attention to detail.&nbsp;</li>
<li>Exceptional interpersonal skills with the ability to build rapport with guests and colleagues alike.&nbsp;</li>
<li>Outstanding problem-solving skills and ability to handle challenging situations with composure.&nbsp;</li>
<li>Strong organisational skills with an ability to multitask effectively.&nbsp;</li>
<li>A commitment to delivering a high level of guest service.</li>
</ul>
 Lifestyle &amp; Career Benefits 
At Iniala we are committed to providing our employees with an exceptional working experience that goes beyond just a job. When you join our team, you will enjoy a wide range of benefits designed to support your well-being, growth, and career development. These include:
<ul>
<li>Competitive salary package&nbsp;</li>
<li>Private health insurance</li>
<li>Healthy Minds Work programme in collaboration with the Richmond Foundation, offering free emotional support and therapy sessions.</li>
<li>Free meals provided during shifts.</li>
<li>State-of-the-art employee quarters for your comfort, featuring showers, changing rooms, lockers, a kitchen and lounging area.</li>
<li>Free transport home after late-night shifts&nbsp;</li>
<li>Sponsorship of work permit costs.</li>
<li>High-quality training and development programmes to enhance your skills.</li>
<li>Experience working in Malta’s only Forbes Five-Star hotel, Iniala Harbour House</li>
<li>A commitment to sustainability and supporting charitable initiatives, giving you the opportunity to actively participate in and drive positive change.</li>
<li>Exciting opportunities for career growth and progression within our global network of restaurants and hotels.</li>
<li>A diverse and inclusive environment where everyone is valued.</li>
</ul>
<h4 style="margin-top: 24px;">Requirements</h4><ul><li>Willing to work evenings, weekends and Public Holidays</li></ul>

As a Front Office Executive at Iniala, you will be the first point of contract for our esteemed guests. Your warm, courteous, and professional demeanour will set the tone for their exceptional stay...

Front Office Executive

Iniala is a luxury hospitality brand renowned for its commitment to culinary excellence, innovation, and unparalleled guest experiences. With properties spanning multiple locations, we are dedicated to delivering world-class dining experiences that reflect our passion for quality and creativity.
We are seeking a highly talented Executive Head Chef to lead our culinary operations. The successful candidate will initially be required to relocate to Thailand for six months to immerse themselves in our culinary philosophy and operational standards before assuming leadership over our new restaurant operations in Malta.&nbsp;
This is an exceptional opportunity for a passionate and rising culinary star to play a key role in shaping Iniala’s culinary direction.

Duties &amp; Responsibilities 
<ul>
<li>Oversee all culinary operations, ensuring high standards of food quality, presentation, and consistency.</li>
<li>Develop innovative menus that align with Iniala’s luxury brand and appeal to an international clientele.</li>
<li>Lead, mentor, and train kitchen teams to enhance skills and maintain a culture of excellence.</li>
<li>Ensure compliance with health, safety, and sanitation regulations in all kitchen operations.</li>
<li>Manage kitchen budgets, control costs, and oversee procurement of high-quality ingredients.</li>
<li>Work closely with restaurant managers, specialty chefs, and other departments to enhance the overall dining experience.</li>
<li>Foster strong relationships with local and international suppliers to source the best ingredients.</li>
<li>Adapt and refine recipes based on seasonal availability and guest feedback.</li>
<li>Stays abreast of industry trends and continuously integrates new techniques and ingredients to keep our culinary offerings fresh and exciting.&nbsp;</li>
<li>Carries out other job-related duties as required.&nbsp;</li>
</ul>

Qualifications &amp; Experience 
<ul>
<li>Proven experience as a Head Chef, ideally in a fine dining restaurant or luxury establishment. Experience in a luxury hotel is a strong advantage.</li>
<li>Strong leadership skills with the ability to inspire and manage a diverse team.</li>
<li>Exceptional organisational and time-management skills.</li>
<li>Financial acumen with experience managing budgets, food costs, and kitchen operations.</li>
<li>Strong communication and collaboration skills to work effectively with various teams.</li>
<li>Good communicator with fluency in the English language.</li>
</ul>

<h4 style="margin-top: 24px;">Requirements</h4><ul><li>Available to relocate to Thailand for six months before taking over the Malta-based operations.</li></ul>

Iniala is a luxury hospitality brand renowned for its commitment to culinary excellence, innovation, and unparalleled guest experiences. With properties spanning multiple locations, we are dedicated...

Executive Head Chef

We are seeking to recruit a trainee Butler to join our growing team at Iniala Harbour House. Reporting to the Head Butler, the persons selected will seek to enhance our guests’ experience and provide them with a personalised service throughout their stay with us.&nbsp;
This position calls for discrete and diplomatic individuals, with excellent guest relations skills and an openness to learn and grow.&nbsp;
Duties &amp; Responsibilities 
<ul>
<li>Greets and welcomes guests in a warm and professional manner.&nbsp;</li>
<li>Responds promptly and efficiently to guest inquiries, requests and complaints.&nbsp;</li>
<li>Provides personalised attention and offers assistance throughout the guest’s stay.&nbsp;</li>
<li>Assists during arrivals and departures by providing welcome drinks and luggage handling for guests.&nbsp;</li>
<li>Prepares room arrangements and amenities for arrivals and ensures that in-house guest’s rooms have been serviced during morning shift.&nbsp;</li>
<li>Be aware of minibar setup and ensures that items have been changed and refreshed.&nbsp;</li>
<li>Organizes inventory stocks and reports to Head Butler/Butler Supervisor for items that are running out, items expiration date and condition.&nbsp;</li>
<li>Assists in the food and beverage delivery and service in guests’ suites.  This includes setting up for private events such as lunches, dinners, and canapes parties.&nbsp;</li>
<li>Prepares all equipment necessary for guests’ excursions.&nbsp;</li>
<li>Be aware of the hotel’s dining options and menu selections.&nbsp;</li>
<li>Be up to date with guest’s food preferences and any allergies they may have.&nbsp;</li>
<li>Be up to date with guests’ preferences and requests, and liaise with other departments for laundry services, wake-up calls, spa bookings and any other special requests, supporting other departments for smooth day to day operation of the hotel. &nbsp;</li>
<li>Communicates with guests efficiently regarding their schedule of the day, and timings they wish to have their room serviced. &nbsp;</li>
<li>Collaborates with other teams to ensure consistent service delivery and seamless guest experience.&nbsp;</li>
<li>Maintains guest confidentiality and handles sensitive information discretely.&nbsp;</li>
<li>Carries out any other job-related duties and responsibilities as required.&nbsp;</li>
</ul>
Qualifications &amp; Experience 
<ul>
<li>Previous experience in a hospitality position, ideally within a luxury or high-end establishment.&nbsp;</li>
<li>Excellent verbal communication in the English language. Proficiency in additional languages will be considered an asset.&nbsp;</li>
<li>Strong organisational and multi-tasking abilities.&nbsp;</li>
<li>Exceptional attention to detail and problem-solving skills.&nbsp;</li>
<li>Maintains a positive attitude and the ability to remain composed in demanding situations.&nbsp;</li>
<li>Demonstrated ability to work independently and as part of a team.&nbsp;</li>
<li>Well-presented, with excellent grooming standards.&nbsp;</li>
<li>Commitment to delivering a high level of customer service.&nbsp;</li>
<li>Willing to work shifts, weekends and Public Holidays.</li>
</ul>
&nbsp;Lifestyle &amp; Career Benefits 
At Iniala we are committed to providing our employees with an exceptional working experience that goes beyond just a job. When you join our team, you will enjoy a wide range of benefits designed to support your well-being, growth, and career development. These include:
<ul>
<li>Competitive salary package&nbsp;</li>
<li>Private health insurance</li>
<li>Healthy Minds Work programme in collaboration with the Richmond Foundation, offering free emotional support and therapy sessions.</li>
<li>Free meals provided during shifts.</li>
<li>State-of-the-art employee quarters for your comfort, featuring showers, changing rooms, lockers, a kitchen and lounging area.</li>
<li>Free transport home after late-night shifts&nbsp;</li>
<li>Sponsorship of work permit costs.</li>
<li>High-quality training and development programmes to enhance your skills.</li>
<li>Experience working in Malta’s only Forbes Five-Star hotel, Iniala Harbour House</li>
<li>A commitment to sustainability and supporting charitable initiatives, giving you the opportunity to actively participate in and drive positive change.</li>
<li>Exciting opportunities for career growth and progression within our global network of restaurants and hotels.</li>
<li>A diverse and inclusive environment where everyone is valued.</li>
</ul>

We are seeking to recruit a trainee Butler to join our growing team at Iniala Harbour House. Reporting to the Head Butler, the persons selected will seek to enhance our guests’ experience and provide...

Butler Assistant