Job Summary

We are seeking to recruit a Butler Assistant to join our growing team at Iniala Valletta. Reporting to the Head Butler, the successful candidate will contribute to delivering a highly personalised, discreet, and refined guest experience throughout the entire guest journey. 

This role is suited to service-oriented individuals with strong guest relations skills, a high level of professionalism, and a genuine willingness to learn and develop within a luxury hospitality environment. 

Duties and Responsibilities

• Greet and welcome guests in a warm, professional, and engaging manner, in line with operational standards. 
• Respond promptly, courteously, and efficiently to guest enquiries, requests, and concerns, ensuring timely resolution and follow-up. 
• Deliver a personalised service experience, anticipating guest needs and preferences throughout the stay. 
• Assist during guest arrivals and departures, including offering welcome refreshments and handling guest luggage. 
• Prepare guest room arrangements and amenities prior to arrivals, ensuring rooms meet established presentation and quality standards. 
• Ensure in-house guest rooms are appropriately serviced during the morning and turn-down shifts in coordination with Housekeeping. 
• Monitor minibar set-up and ensure items are replenished, refreshed, and presented according to established standards. 
• Organise and monitor inventory levels, reporting low stock, expiry dates, or quality concerns to the Head Butler or Butler Supervisor. 
• Assist with in-room dining service, including the set-up and service of private lunches, dinners, and canapé events. 
• Prepare and organise all necessary equipment and items for guest excursions and off-property activities. 
• Maintain up-to-date knowledge of the hotel’s dining outlets, menus, and service offerings. 
• Maintain accurate awareness of guest food preferences, dietary requirements, and allergies, ensuring these are communicated appropriately. 
• Maintain detailed knowledge of guest preferences and special requests. 
• Communicate clearly with guests regarding daily schedules, preferred service times, and room servicing arrangements. 
• Collaborate closely with all departments to ensure seamless operations and a consistent, high-quality guest experience. 
• Uphold strict standards of guest confidentiality and handle sensitive information with discretion and professionalism. 
• Carry out other job-related duties as assigned in support of hotel operations. 

Qualifications and Experience 

• Previous experience in a hospitality role, preferably within a luxury or high-end establishment. 
• A valid Food Handling Certificate is considered an asset. 
• Excellent verbal communication skills in English. Knowledge of additional languages is considered an asset. 
• Strong organisational skills, with the ability to prioritise and manage multiple tasks simultaneously. 
• Exceptional attention to detail. 
• A positive attitude and the ability to remain composed in a variety of situations. 
• Demonstrated ability to work both independently and collaboratively within a team. 
• Impeccable personal presentation and grooming standards. 
• A strong commitment to delivering consistently high levels of guest service. 

Other Requirements

• Ability to perform a physically active role, including standing and walking for extended periods of time and regularly lifting and handling items such as luggage and trolleys. 

Working Conditions 

• Required to work shifts, including weekends and public holidays. 

Lifestyle and Career Benefits

At Iniala, we are committed to providing our team members with an exceptional working experience that goes beyond a job. When you join our team, you will enjoy a wide range of benefits designed to support your wellbeing, growth, and career development.

These include: 

• A competitive salary package. 
• A monthly service charge payment, paid over and above the basic salary. 
• Private health insurance. 
• The Healthy Minds at Work programme, in collaboration with the Richmond Foundation, offering complimentary emotional support and therapy sessions. 
• Complimentary meals provided during shifts. 
• State-of-the-art team quarters for your comfort, featuring showers, changing rooms, lockers, a kitchen, and a lounge area. 
• Complimentary transport home after late-night shifts. 
• Sponsorship of work permit costs. 
• High-quality training and development programmes to enhance your skills. 
• The experience of working in Malta’s only Forbes Five-Star hotel, Iniala Valletta. 
• A commitment to sustainability and charitable initiatives, giving you the opportunity to participate actively in driving positive change. 
• Exciting opportunities for career growth and progression within our global network of restaurants and hotels. 
• A diverse and inclusive environment where everyone is valued.