Job Summary

As a Restaurant Host, you will be the first and last point of contact for our guests, creating a warm and polished impression from the moment they make a reservation to the moment they depart. 

The ideal candidate is gracious, well organised, and impeccably presented, with excellent communication skills and a natural ability to manage reservations and seating flow with calm and confidence. 

Duties and Responsibilities 

• Manage and record reservations through telephone and online portals, ensuring accurate documentation. 
• Handle guest enquiries regarding seating availability, menus, and other restaurant-related questions promptly and professionally. 
• Confirm guest reservations as per established procedures. 
• Warmly welcome guests and escort them to their assigned tables. 
• Monitor restaurant activity to manage seating arrangements and dining flow effectively. 
• Coordinate and lead venue tours for potential function bookings, providing quotes based on guest requirements. 
• Manage the coat service function of the restaurant. 
• Provide assistance to the front-of-house team with events operations. 
• Print the daily menus and look after the menu folders, function sheets, and briefing material in an organised manner. 
• Issue bills and handle cash closures at the end of shifts as needed. 
• Support the Restaurant Manager and front-of-house team during lunch and dinner services and other events. 
• Take the initiative to familiarise oneself with the menu options and keep abreast of any planned changes. 
• Carry out other job-related duties as assigned in support of the restaurant and hotel operations. 

Qualifications and Experience

• Previous experience in a host, reservations, or front-of-house role, preferably within a fine dining or luxury hospitality environment. 
• Excellent communication and interpersonal skills, with fluency in English. Knowledge of additional languages is considered an asset. 
• Strong organisational skills, with the ability to manage reservations and seating flow accurately. 
• Impeccable personal presentation and a warm, gracious manner. 
• Proficiency in reservation systems and the Microsoft Office suite is considered an asset. 
• The ability to remain calm and composed in a fast-paced environment. 
• A team player mindset, with the ability to collaborate effectively with others. 

Working Conditions

• Required to work shifts, including weekends and public holidays. 

Lifestyle and Career Benefits

At Iniala, we are committed to providing our team members with an exceptional working experience that goes beyond a job. When you join our team, you will enjoy a wide range of benefits designed to support your wellbeing, growth, and career development.

These include:

• A competitive salary package, including a monthly service charge paid over and above the basic salary. 
• Private health insurance. 
• The Healthy Minds at Work programme, in collaboration with the Richmond Foundation, offering complimentary emotional support and therapy sessions. 
• Complimentary meals provided during shifts. 
• State-of-the-art team quarters for your comfort, featuring showers, changing rooms, lockers, a kitchen, and a lounge area. 
• Complimentary transport home after late-night shifts. 
• A complimentary laundry service for your uniforms. 
• Sponsorship of work permit costs. 
• High-quality training and development programmes to enhance your skills. 
• A commitment to sustainability and charitable initiatives, giving you the opportunity to participate actively in driving positive change. 
• Exciting opportunities for career growth and progression within our global network of restaurants and hotels. 
• A diverse and inclusive environment where everyone is valued.