Job Summary

We are seeking to recruit a Butler Assistant to join our growing team at Iniala Harbour House. Reporting to the Head Butler, the successful candidate will contribute to delivering a highly personalised, discreet, and refined guest experience throughout the entire guest journey. 

This role is suited to service-oriented individuals with strong guest relations skills, a high level of professionalism, and a genuine willingness to learn and develop within a luxury hospitality environment.

Duties & Responsibilities

• Greet and welcome guests in a warm, professional, and engaging manner in line with operational standards. 
• Respond promptly, courteously, and efficiently to guest inquiries, requests, and concerns, ensuring timely resolution and follow-up. 
• Deliver a personalised service experience, anticipating guest needs and preferences throughout the stay. 
• Assist during guest arrivals and departures, including offering welcome refreshments and handling guest luggage. 
• Prepare guest room arrangements and amenities prior to arrivals, ensuring rooms meet established presentation and quality standards. 
• Ensure in-house guest rooms are appropriately serviced during the morning and turn-down shifts in coordination with Housekeeping. 
• Monitor minibar setup and ensure items are replenished, refreshed, and presented according to established standards. 
• Organise and monitor inventory levels, reporting low stock, expiry dates, or quality concerns to the Head Butler or Butler Supervisor. 
• Assist with in-room dining service, including setup and service for private lunches, dinners, and canapé events. 
• Prepare and organise all necessary equipment and items for guest excursions and off-property activities. 
• Maintain up-to-date knowledge of the hotel’s dining outlets, menus, and service offerings. 
• Maintain accurate awareness of guest food preferences, dietary requirements, and allergies, ensuring these are communicated appropriately. 
• Maintain detailed knowledge of guest preferences and special requests. 
• Communicate clearly with guests regarding daily schedules, preferred service times, and room servicing arrangements. 
• Collaborate closely with all departments to ensure seamless operations and a consistent, high-quality guest experience. 
• Uphold strict standards of guest confidentiality and handle sensitive information with discretion and professionalism. 
• Carries out other job-related duties as assigned in support of hotel operations. 

Qualifications & Experience

• Previous experience in a hospitality role, preferably within a luxury or high-end establishment. 
• A valid Food Handling Certificate is considered an asset. 
• Excellent verbal communication skills in the English language. Knowledge of additional languages is considered an asset. 
• Strong organisational skills with the ability to prioritise and manage multiple tasks simultaneously. 
• Exceptional attention to detail.                        
• Maintains a positive attitude and the ability to remain composed in different situations.  
• Demonstrated ability to work both independently and collaboratively within a team. 
• Impeccable personal presentation and grooming standards. 
• Strong commitment to delivering consistently high levels of guest service. 

Other Requirements 

• Ability to perform a physically active role, including standing and walking for extended periods of time and regularly lifting and handling items such as luggage, trolleys etc.  

Working Conditions

• Willing to work shifts, including weekends and public holidays. 

Lifestyle & Career Benefits

At Iniala we are committed to providing our employees with an exceptional working experience that goes beyond just a job. When you join our team, you will enjoy a wide range of benefits designed to support your well-being, growth, and career development. 

These include:

• Competitive salary package  
• Private health insurance 
• Healthy Minds Work programme in collaboration with the Richmond Foundation, offering free emotional support and therapy sessions. 
• Free meals provided during shifts. 
• State-of-the-art employee quarters for your comfort, featuring showers, changing rooms, lockers, a kitchen and lounging area. 
• Free transport home after late-night shifts  
• Sponsorship of work permit costs. 
• High-quality training and development programmes to enhance your skills. 
• Experience working in Malta’s only Forbes Five-Star hotel, Iniala Harbour House 
• A commitment to sustainability and supporting charitable initiatives, giving you the opportunity to actively participate in and drive positive change. 
• Exciting opportunities for career growth and progression within our global network of restaurants and hotels. 
• A diverse and inclusive environment where everyone is valued.