We are seeking Lobby Attendants to join our growing team at Iniala. In this frontline role, you will be responsible for creating an exceptional first impression for every guest. With a warm and genuine welcome, you will greet guests upon arrival, assist with their luggage, and ensure a smooth transition into the hotel. Your professional presence and attentive service will set the tone for the extraordinary experience that awaits them.

The ideal candidate is gracious, courteous, and impeccably presented, with a natural ability to deliver exceptional customer care. You should thrive in a luxury environment, anticipate guest needs effortlessly, and take pride in creating memorable first impressions. A positive attitude, strong communication skills, and an unwavering commitment to service excellence are essential.

Duties & Responsibilities

• To meet and greet all arriving guests at the curb side, with a welcoming and friendly disposition.
• Open vehicle doors for guests upon arrival. 
• Assist the guests with luggage and packages from the curb side and escorts them into the hotel.
• Correspond with all relevant departments to ensure a smooth and seamless arrival/departure process.
• Handle basic guest inquiries when necessary, escalating complex issues to the relevant departments.
• Make arrangements for taxi services or any other form of transport requested by guests.
• Monitors the main entrances to the hotel to ensure the safety and security of the premises and its occupants.
• Assists in the upkeep and cleanliness of the hotel’s lobby and entrance ways keeping the areas clean and organised to maintain the optimal first impressions for our guests.
• Carries out other job-related duties as necessary.

Qualifications & Experience

• Previous similar experience in a luxury hotel is highly preferred.
• Proven experience in delivering exceptional guest service, ideally within a high-end hospitality environment.
• A genuine passion for delivering exceptional hospitality and enhancing the guest experience at every touchpoint.
• Strong communication and interpersonal skills, with the confidence to engage with guests.
• Fluent in English; additional languages are an advantage.
• Physical ability to lift and transport guest luggage from their vehicle into the lobby, safely and comfortably.
• Willingness to work flexible hours, including weekends and holidays, as required by hotel operations.

Lifestyle & Career Benefits

At Iniala we are committed to providing our employees with an exceptional working experience that goes beyond just a job. When you join our team, you will enjoy a wide range of benefits designed to support your well-being, growth, and career development. These include:

• Competitive salary package 
• Private health insurance
• Healthy Minds Work programme in collaboration with the Richmond Foundation, offering free emotional support and therapy sessions.
• Free meals provided during shifts.
• State-of-the-art employee quarters for your comfort, featuring showers, changing rooms, lockers, a kitchen and lounging area.
• Free transport home after late-night shifts 
• Sponsorship of work permit costs.
• High-quality training and development programmes to enhance your skills.
• Experience working in Malta’s only Forbes Five-Star hotel, Iniala Harbour House
• A commitment to sustainability and supporting charitable initiatives, giving you the opportunity to actively participate in and drive positive change.
• Exciting opportunities for career growth and progression within our global network of restaurants and hotels.
• A diverse and inclusive environment where everyone is valued.