We are seeking to recruit a trainee Butler to join our growing team at Iniala Harbour House. Reporting to the Head Butler, the persons selected will seek to enhance our guests’ experience and provide them with a personalised service throughout their stay with us. 

This position calls for discrete and diplomatic individuals, with excellent guest relations skills and an openness to learn and grow. 

Duties & Responsibilities

• Greets and welcomes guests in a warm and professional manner. 
• Responds promptly and efficiently to guest inquiries, requests and complaints. 
• Provides personalised attention and offers assistance throughout the guest’s stay. 
• Assists during arrivals and departures by providing welcome drinks and luggage handling for guests. 
• Prepares room arrangements and amenities for arrivals and ensures that in-house guest’s rooms have been serviced during morning shift. 
• Be aware of minibar setup and ensures that items have been changed and refreshed. 
• Organizes inventory stocks and reports to Head Butler/Butler Supervisor for items that are running out, items expiration date and condition. 
• Assists in the food and beverage delivery and service in guests’ suites.  This includes setting up for private events such as lunches, dinners, and canapes parties. 
• Prepares all equipment necessary for guests’ excursions. 
• Be aware of the hotel’s dining options and menu selections. 
• Be up to date with guest’s food preferences and any allergies they may have. 
• Be up to date with guests’ preferences and requests, and liaise with other departments for laundry services, wake-up calls, spa bookings and any other special requests, supporting other departments for smooth day to day operation of the hotel.  
• Communicates with guests efficiently regarding their schedule of the day, and timings they wish to have their room serviced.  
• Collaborates with other teams to ensure consistent service delivery and seamless guest experience. 
• Maintains guest confidentiality and handles sensitive information discretely. 
• Carries out any other job-related duties and responsibilities as required. 

Qualifications & Experience

• Previous experience in a hospitality position, ideally within a luxury or high-end establishment. 
• Excellent verbal communication in the English language. Proficiency in additional languages will be considered an asset. 
• Strong organisational and multi-tasking abilities. 
• Exceptional attention to detail and problem-solving skills. 
• Maintains a positive attitude and the ability to remain composed in demanding situations. 
• Demonstrated ability to work independently and as part of a team. 
• Well-presented, with excellent grooming standards. 
• Commitment to delivering a high level of customer service. 
• Willing to work shifts, weekends and Public Holidays.

Lifestyle & Career Benefits

At Iniala we are committed to providing our employees with an exceptional working experience that goes beyond just a job. When you join our team, you will enjoy a wide range of benefits designed to support your well-being, growth, and career development. These include:

• Competitive salary package 
• Private health insurance
• Healthy Minds Work programme in collaboration with the Richmond Foundation, offering free emotional support and therapy sessions.
• Free meals provided during shifts.
• State-of-the-art employee quarters for your comfort, featuring showers, changing rooms, lockers, a kitchen and lounging area.
• Free transport home after late-night shifts 
• Sponsorship of work permit costs.
• High-quality training and development programmes to enhance your skills.
• Experience working in Malta’s only Forbes Five-Star hotel, Iniala Harbour House
• A commitment to sustainability and supporting charitable initiatives, giving you the opportunity to actively participate in and drive positive change.
• Exciting opportunities for career growth and progression within our global network of restaurants and hotels.
• A diverse and inclusive environment where everyone is valued.