We are seeking to recruit candidates as trainee Butlers to join our growing team at Iniala Harbour House. Reporting to the Head Butler, the persons selected will seek to enhance our guests’ experience and provide them with a personalised service throughout their stay with us.

This position calls for discrete and diplomatic individuals, with excellent guest relations skills and an openness to learn and grow.

Duties & Responsibilities

• Greets and welcomes guests in a warm and professional manner.
• Responds promptly and efficiently to guest inquiries, requests and complaints.
• Provides personalised attention and offers assistance throughout the guest’s stay.
• Assists during arrivals and departures by providing welcome drinks and luggage handling for guests.
• Prepares room arrangements and amenities for arrivals and ensures that in-house guest’s rooms have been serviced during morning shift.
• Be aware of minibar setup and ensures that items have been changed and refreshed.
• Organizes inventory stocks and reports to Head Butler/Butler Supervisor for items that are running out, items expiration date and condition.
• Assists in the food and beverage delivery and service in guests’ suites.  This includes setting up for private events such as lunches, dinners, and canapes parties.
• Prepares all equipment necessary for guests’ excursions.
• Be aware of the hotel’s dining options and menu selections.
• Be up to date with guest’s food preferences and any allergies they may have.
• Be up to date with guests’ preferences and requests, and liaise with other departments for laundry services, wake-up calls, spa bookings and any other special requests, supporting other departments for smooth day to day operation of the hotel. 
• Communicates with guests efficiently regarding their schedule of the day, and timings they wish to have their room serviced. 
• Collaborates with other teams to ensure consistent service delivery and seamless guest experience.
• Maintains guest confidentiality and handles sensitive information discretely.
•  Carries out any other job-related duties and responsibilities as required.

Qualifications & Experience

• Previous experience in a hospitality position, ideally within a luxury or high-end establishment.
• Excellent verbal communication in the English language. Proficiency in additional languages will be considered an asset.
• Strong organisational and multi-tasking abilities.
• Exceptional attention to detail and problem-solving skills.
• Maintains a positive attitude and the ability to remain composed in demanding situations.
• Demonstrated ability to work independently and as part of a team.
• Well-presented, with excellent grooming standards.
• Commitment to delivering a high level of customer service.